• Is your moving company licensed?
• Does your company charge by the piece or by the hour?
• Do you have a minimum charge? How do you charge after the minimum is met – in 15-minute increments or every half hour?
• Do you have any extra charges for larger items or extra flights of stairs?
• Do you charge for moving pads or stretch wrap?
• Do you charge for the travel time from your office to my business?
• Do you charge extra for moves in the evenings or on the weekends?
• What payment options do you offer? (Many moving companies require a deposit.)
• Do you have full-time employees or do you use temps and day labor? (Be cautious of companies that use temps or day labor because they may not be properly insured.)
• Do you carry Worker's Compensation for your employees?
• What kind of training have your movers and drivers completed?
• Are items insured during the move? (Even if a mover is bonded and insured, it doesn't mean that your items are covered during the move. The State of Illinois requires moving companies to put a valuation of 30¢ per pound of coverage on each shipment.)
• What valuation or insurance options do you offer? (Some moving companies offer valuation options above the required minimum at an additional cost.)
• What kind of cancellation policy do you offer? (You should always be able to cancel or postpone until a few days before your move.)
• Do you offer free moving quotes? (We recommend getting an estimate for all business moves.)
• Do you offer suggestions on how to make the move easier? (Movers who care about customer service and making your move a positive experience will do all they can to help you.)
• Do you have a contact number for the day of the move should any challenges arise?

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